Customer Service Agent (Call, Email & Chat) Job at HelpFlow, Louisville, KY

aGtHNTYrWDQrVWhoNExWK0w4cEpWa0J2Y3c9PQ==
  • HelpFlow
  • Louisville, KY

Job Description

Customer Service Agent

Looking for a stable remote customer service job? Join us if you have the experience, skills, and #WFH setup. Read on to learn more.

Position: Customer Service Agent (Calls, Emails & Chats)

Working Hours: Shifting schedule, predominantly US business hours

Hiring Company: We run customer service operations for e-commerce stores, providing customer service agents as well as customer service operation management and infrastructure improvements (workflow improvements, reporting, AI, etc.). We launched in 2015 and have a fully remote team of 100+ employees in the Philippines (including Managers, Client Management, Sales, etc.) and a great culture.

Position Summary:

As a Customer Service Agent, you will handle incoming calls, emails & chat. Your primary mission is to increase websites' sales conversion by providing a pleasant experience to all visitors and helping them navigate the website. You will also handle post-order queries such as order status, shipping info, complaints, etc.

Responsibilities include but are not limited to the following:

  1. Convert calls/emails or chats into sales by providing world-class customer service and a pleasant experience to every website visitor.
  2. Protect company's, clients', and visitors' information.
  3. Work with the team to accomplish your goals individually and as a team.
  4. Update your knowledge through continuous learning. (Self-paced and group training)
  5. Ensure you have the right equipment and a proper place to work productively.

Job Tags

Work from home, Shift work,

Similar Jobs

T2 Contracting, Inc.

Concrete Finisher - Laborer Job at T2 Contracting, Inc.

 ...you ready to lay the foundation for a solid career? T2 Contracting, Inc. is on the hunt for dedicated and skilled full-time Concrete Finishers - Laborers in Beaufort, SC, and Fayetteville, NC. Get excited about creating high-quality concrete structures in a supportive... 

Equiliem

Local Contract Nurse RN - Psychiatric Job at Equiliem

 ...Job Description Equiliem is seeking a local contract nurse RN Psychiatric for a local contract nursing job in St. Louis, Missouri. Job Description & Requirements ~ Specialty: Psychiatric ~ Discipline: RN ~ Start Date: 02/09/2026~ Duration: 13 weeks ~3... 

NEXTGEN Ground Handling Services

Ramp Agent Job at NEXTGEN Ground Handling Services

 ...Ramp Agent Position At Seattle International Airport (SEA) NextGen GHS IS HIRING RAMP AGENTS at Seattle International Airport (SEA)! AM Available! Mon. 04:00am - 07:00am Tues. - 06:30am - 09:30am Sun. - 07:00am - 10:00am PAY: $20.60/hour Additional Hours... 

MKH Search

Senior Accountant Job at MKH Search

 ...General Contractor entering an exciting new phase of maturity and scale. With growth comes opportunity and were looking for a Senior Accountant who is hungry to grow with us. This role reports directly to the Head of Finance and offers unlimited scope for progression... 

Salesforce, Inc.

Senior Product Manager, Slack Lists Drive Team Productivity (San Francisco) Job at Salesforce, Inc.

 ...A leading cloud-based software company is looking for a Product Manager or Senior Product Manager to own and evolve Slack Lists. This role involves shaping how teams organize and manage tasks within Slack. The ideal candidate will have experience building user-facing products...