Job Description

Join to apply for the Customer Service Delivery Advocate role at Carvana

Were looking for Customer Advocates with at least 2 years of customer?facing experience to build an exciting career at Carvana the fastest?growing used automotive retailer in U.S. history.

Shift Requirement

The hours for this position are from 7am?5pm, 9am?7pm or 11am?9pm. Team members must be available to work 7 days a week. Days off will rotate between weekdays and weekend days.

Compensation

Competitive starting hourly rate of $17/hr with significant growth opportunities based on performance. In the first year you can progress from $17/hr to $19/hr through the performance?based Careers Not Jobs program. Additional incentive programs may be available.

• Pay Range: $17?$19 hourly
• Starting Pay: $17/hr
• At 3 Months: $17.50/hr
• At 6 Months: $18/hr

Benefits + Perks

• Competitive performance?based compensation plus 401(k) with Carvana match and overtime during busy seasons
• Fast?track advancement opportunities for stellar performers
• Health & Wellness: 100% company?paid healthcare premiums plus dental & vision benefits, mental, physical and financial health programs, pet care savings
• Time Off & Work?Life Balance: Generous paid time off (13 days for first year, increases to 20 days thereafter)
• Education Support: Tuition reimbursement for bachelors degrees and student loan repayment program for those already holding a bachelors degree
• Equity: Annual company shares and Employee Stock Purchase Plan discount
• Professional Development: Extensive internal growth and professional development opportunities
• And more!

About the Role

• Deliver vehicles straight to customers doors with our custom car haulers (commercial license not required to drive the hauler; receive ample training)
• Frequently load/unload vehicles onto the hauler (physical work required) and regularly inspect the car?hauler to ensure safe operation
• Complete customer paperwork and include thorough notes in our customer tracking system
• Consistently drive safely and maintain a clean driving record in accordance with Carvanas CMV Driver Qualification policy
• Must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (state?specific requirements; process sponsored by Carvana)
• Must be able to satisfy state?specific requirements related to access DMV/title and registration systems
• Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeurs license or any other state specialty license within the first two weeks of employment (process sponsored by Carvana)
• California employees must obtain a Vehicle Verifier license within the first 90 days of employment (process sponsored by Carvana)

General Qualifications and Requirements

• Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather
• Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
• Must be able to read, write, speak and understand English
• Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat
• Requires the grasping, carrying, lifting, pushing, and pulling of items of 50 lbs.
• Frequent driving requires excellent visual acuity and manual dexterity; reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status or genetic information, or any other basis protected by applicable law. All applicants must pass a drug test and obtain a DOT Medical Card. This role is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid drivers license. Must be able to read, speak, write and understand English.

Seniority Level

Entry level

Employment Type

Full?time

Job Function

Other

Industries

Technology, Information and Internet

Job Tags

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