Job Description

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Job Description :

Summary

The Agent Support Representative will provide administrative and customer service support to our agent group, internal employees and outside vendors. The Agent Support Representative will also assist in the onboarding process of our new agents.

Essential Functions

• Onboarding new agents

• Providing agents with insurance certifications when needed

• Building and maintaining relationships with the Agents

• Assist agents in coordinating movement of goods from shipper to destination within parameters required by customer

• Confirming carriers are legally permitted to transport freight, commodities, weight and dimensions

• Maintaining a consistent sense of urgency to ensure freight is moved promptly and accurately

• Assist agents with billing and invoicing

• Create a pleasant atmosphere for employees, customers, carriers and other vendors

• Customer Interfacing:Active communications (electronic/personal) with internal and external customers on operational issues to insure all items are addressed in a timely manner

• Customer Solution Development and Support:Proved support for peers and subordinates key operational decisions and non-typical requests to support customers business needs

• Operational Training:Participate in the development, deployment and maintenance of both client specific and operations generic training materials and delivery methods

• Project Management:Manage a variety of account specific and site wide tactical and strategic projects

Additional Responsibilities

• Assisting agents with intra-company needs, ensuring processes and policies meet and exceed their needs to facilitate their clients' shipping needs.

• Maintaining a consistent sense of urgency to ensure agents can promptly react and respond to their clientele

• Run point of interactions between agents and the AR/AP staff

• Other duties as assigned

Skills and Abilities

• Ability to represent the company with external constituents

• Represent Ryder Shipment Management Services in a professional manner to internal and external parties

• Ability to build strong customer relationships

• Demonstrated customer service capabilities

• Direct customer interface (internal/external) on all customer related issues

• Effective leadership skills

• Strong verbal and written communication skills

• Ability to work independently and as a member of a team

• Demonstrates problem solving skills

• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

• Flexibility to operate and self-driven to excel in a fast-paced environment

• Capable of multi-tasking, highly organized, with excellent time management skills

• Detail oriented with excellent follow-up practices

Qualifications

• H.S. diploma/GED required

• Bachelor's degree preferred in Transportation Management, Logistics, Business Administration or related field

• Two (2) years or more direct Transportation or Logistics work experience required

Travel: None

DOT Regulated: No

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Job Category: Supply Chain

Compensation Information :

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type :

Salaried

Minimum Pay Range:

50000

Maximum Pay Range:

55000

Benefits Information:

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note :

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through .

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.

Current Employees :

If you are a current employee at Ryder, please click here ( to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking here ( .

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